Access Paused – your Talk360 account is blocked
What does “Access Paused” mean?
If you see Access Paused in the Talk360 app, your account is currently blocked and cannot be used.
While access is paused, you may not be able to:
Register or sign in
Make calls
Top up or use existing credit
This block is a protective measure to keep Talk360, our users, and our partners safe.
Why accounts are blocked
Accounts may be blocked when our systems detect activity that cannot be verified or appears inconsistent with normal use.
This can be triggered by:
Account or device security checks
Payment or billing issues
Unusual or restricted usage patterns
Country, number, or voucher limitations
A manual review by our support or operations team
For security reasons, we do not share technical rules, thresholds, or detection logic.
Is the block temporary or permanent?
Some blocks are temporary and may be lifted after:
A short waiting period, or
A review by our support team
Other blocks are permanent, especially in cases of:
Confirmed misuse
Payment abuse or repeated disputes
Serious or repeated violations of our Terms & Conditions
If a block is permanent, it cannot be removed.
What to do if your account is blocked
If you see Access Paused, contact Talk360 Support via:
Website chat, or
Email: [email protected]
Please include:
Your phone number (with country code)
The message “Access Paused”
A brief description of what you were doing before the block appeared
Our team will review your account and let you know whether the block can be reviewed or lifted.
Important to know
We may not be able to share full details about why an account was blocked
Permanent blocks cannot be overridden
Manual refunds are not issued for blocked accounts
These policies help protect genuine users and keep Talk360 reliable and secure.