We’re sorry to hear that your call credit hasn’t appeared in your Talk360 account. There can be several reasons for this, and we’re here to help resolve it.
If you made an online purchase via our website, it’s possible that the credits were added to the wrong phone number. This could happen if a digit was missed or an incorrect number was entered.
Please also keep in mind that some payment methods may experience a slight delay before the credits are reflected in your account. For example, payments made via UPI, E-Wallets India, or BillDesk can take up to 3 working days to process, while some other methods may take up to 2 hours.
To verify whether your payment was successful, please send us a message with the proof of payment through Support in the app. Our team is always here to assist you!