Talk360

Learn how to quickly and securely purchase Talk360 call credits in the app or on the website, so you can start calling right away.

How to Buy Call Credits?

Learn how Auto Top-Up (also called Smart Top-Up) automatically adds credits to your Talk360 balance when it runs low during a call, how to enable or disable it, and when…

How Does Auto Top-Up (Smart Top-Up) Work?

Learn the most common reasons Talk360 payments fail or are refused, such as bank limits or verification issues, and how to fix them quickly.

Why Did My Payment Fail or Get Refused?

Find out what to check if your payment went through but your Talk360 credits haven’t appeared yet, including normal processing times and next steps.

I Paid Successfully, but My Talk360 Credits Are Missing — What Should I Do?

Learn how Talk360 calculates call costs, when credits are deducted, and which factors affect call rates.

How Are Call Credits Charged and Deducted?

Learn how to check the cost per minute before placing a call in the Talk360 app or on the website.

How Do I Check Talk360 Calling Rates?

Understand why the final amount charged via Apple Pay or Google Pay may differ from the price shown in the Talk360 app.

Why Does the Charged Amount Look Different? (Currency & Fees)

Learn why you may see the “You are out of call credits” message and what it means.

Why Do I See “You Are Out of Call Credits”?

Learn how to share or transfer Talk360 call credits to another number, including limits, rules, and common transfer issues.

Can I Share or Transfer My Talk360 Credits?

Find out how long Talk360 credits stay valid, how expiration works for paid and bonus credits, and how to keep your balance active.

How Long Are My Credits Valid and When Do They Expire?

Learn how to use promo codes, receive bonus credits, why a promotion may not apply, and when bonus credits expire.

How Do Promo Codes and Bonus Credits Work?

Understand how the Bring-a-Friend program works, what is required to earn rewards, and why a reward may be missing.

How Does the Bring-a-Friend Program Work?

Learn when you can request a refund, how the 14-day money-back guarantee works, and which purchases are refundable in Talk360.

How Do Refunds Work?

Understand when and how you can change your Talk360 account currency, and what to do if you still have remaining credits.

How Do I Change My Currency?

Learn how to obtain a receipt for your Talk360 credit purchase, depending on your payment method.

How Do I Request a Receipt for My Purchased Credits?

Everything you need to manage payments, call credits, and promotions. Covers buying and using credits, voucher redemption, pricing, balance issues, refunds where applicable, and promotional or bonus credits.

Payments, Credits & Promotions

Back to Talk360 website

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