Payments, Credits & Promotions
Everything you need to manage payments, call credits, and promotions. Covers buying and using credits, voucher redemption, pricing, balance issues, refunds where applicable, and promotional or bonus credits.
16 articles
- How to Buy Call Credits?Credits are used to make calls on Talk360. You can top up anytime in the app or buy a voucher at a local store.
- How Does Auto Top-Up (Smart Top-Up) Work?Learn how Auto Top-Up (also called Smart Top-Up) automatically adds credits to your Talk360 balance when it runs low during a call, how to enable or disable it, and when…
- Why Did My Payment Fail or Get Refused?Learn the most common reasons Talk360 payments fail or are refused, such as bank limits or verification issues, and how to fix them quickly.
- I Paid Successfully, but My Talk360 Credits Are Missing — What Should I Do?Find out what to check if your payment went through but your Talk360 credits haven’t appeared yet, including normal processing times and next steps.
- How Much Does a Call Cost?Talk360 offers low rates to countries around the world. Rates vary by destination and whether you are calling to a landline or a mobile number.
- How Do I Check Talk360 Calling Rates?Learn how to check the cost per minute before placing a call in the Talk360 app or on the website.
- Why Does the Charged Amount Look Different? (Currency & Fees)Understand why the final amount charged via Apple Pay or Google Pay may differ from the price shown in the Talk360 app.
- Why Do I See “You Are Out of Call Credits”?Learn why you may see the “You are out of call credits” message and what it means.
- Can I Share or Transfer My Talk360 Credits?Learn how to share or transfer Talk360 call credits to another number, including limits, rules, and common transfer issues.
- How Long Are My Credits Valid and When Do They Expire?Find out how long Talk360 credits stay valid, how expiration works for paid and bonus credits, and how to keep your balance active.
- How Do Promo Codes and Bonus Credits Work?Learn how to use promo codes, receive bonus credits, why a promotion may not apply, and when bonus credits expire.
- How Does the Bring-a-Friend Program Work?Understand how the Bring-a-Friend program works, what is required to earn rewards, and why a reward may be missing.
- How Do Refunds Work?Learn when you can request a refund, how the 14-day money-back guarantee works, and which purchases are refundable in Talk360.
- How Do I Change My Currency?Understand when and how you can change your Talk360 account currency, and what to do if you still have remaining credits.
- How to Request a Receipt or InvoiceLearn how to obtain a receipt for your Talk360 credit purchase, depending on your payment method.
- How do I purchase Mobile Top-Ups and use the Shop360 feature?Talk360 also allows you to send mobile top-ups using Shop360. Learn how you can purchase mobile top-ups and what is it used for.