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Getting Started & Account

Everything you need to set up, access, manage, recover, or delete your Talk360 account. Covers app installation, device and country eligibility, account creation and verification, access issues, recovery options, and account deletion.

15 articles
Payments, Credits & Promotions

Everything you need to manage payments, call credits, and promotions. Covers buying and using credits, voucher redemption, pricing, balance issues, refunds where applicable, and promotional or bonus credits.

15 articles
Calling & Connection

Everything you need to understand how calling works and what affects call success. Covers placing international calls, call quality, connection issues, network messages, call failures, and country- or network-related calling restrictions.

21 articles
App Features & General Help

Everything you need to use Talk360’s app features and navigate the app. Covers call history, contacts, in-app messages, app navigation, and general help topics not related to accounts, payments, or call connectivity.

14 articles
Shop360 - Mobile Top-Up

Send airtime, data, or mobile bundles directly to someone’s mobile number using Shop360. Find step-by-step guides, supported countries and providers, payment status explanations, refund rules, and troubleshooting for mobile top-ups. ⚠️ This section only covers Shop360 mobile top-ups and not regular Talk360 call credits.

9 articles
Country-specific issues

Can't call Iran, or perhaps China? You can find more information on country-specific issues here.

1 article