Talk360

Learn how to quickly and securely purchase Talk360 call credits in the app or on the website, so you can start calling right away.

How to Buy Call Credits?

Learn how Talk360 call charges work, why credits may be deducted, and how to check rates and balances before calling.

Why Were Credits Deducted, and How Are Call Costs Calculated?

How to Remove Saved Bank Details on Apple and Windows Laptops

What should users know about Talk360 credits, their validity, and how to manage them?

Understand why the final amount charged via Apple Pay or Google Pay may differ from the price shown in the Talk360 app.

Why Does the Charged Amount Look Different? (Currency & Fees)

See how Talk360 calculates call costs, when credits are deducted, and which factors affect per-minute rates for different destinations.

How Are Call Credits Charged and Deducted?

Learn how Auto Top-Up (also called Smart Top-Up) automatically adds credits to your Talk360 balance when it runs low during a call, how to enable or disable it, and when…

How Does Auto Top-Up (Smart Top-Up) Work?

Learn why you may see the “You are out of call credits” message and what it means.

Why Do I See “You Are Out of Call Credits”?

Find out how long Talk360 credits stay valid, how expiration works for paid and bonus credits, and how to keep your balance active.

How Long Are My Credits Valid and When Do They Expire?

Learn how to use promo codes, receive bonus credits, why a promotion may not apply, and when bonus credits expire.

How Do Promo Codes and Bonus Credits Work?

Understand how the Bring-a-Friend program works, what is required to earn rewards, and why a reward may be missing.

How Does the Bring-a-Friend Program Work?

Learn how to share or transfer Talk360 call credits to another number, including limits, rules, and common transfer issues.

Can I Share or Transfer My Talk360 Credits?

Understand when and how you can change your Talk360 account currency, and what to do if you still have remaining credits.

How Do I Change My Currency?

Understand why your payment may show as successful while the top-up is still pending or failed. Learn what payment and fulfillment statuses mean and when a refund may apply.

Payment Successful but Top-Up Not Received – What Does This Mean?

Learn when you can request a refund, how the 14-day money-back guarantee works, and which purchases are refundable in Talk360.

How Do Refunds Work?

Learn how to obtain a receipt for your Talk360 credit purchase, depending on your payment method.

How Do I Request a Receipt for My Purchased Credits?

Everything you need to manage payments, call credits, and promotions. Covers buying and using credits, voucher redemption, pricing, balance issues, refunds where applicable, and promotional or bonus credits.

Payments, Credits & Promotions

Back to Talk360 website

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