Sometimes, when you make a call, the person you’re calling may see a different phone number, a generic number, or “Anonymous” instead of your real number. This can be confusing or worrying, but it’s a known and common behavior with VoIP calls, including calls made with Talk360.
This article explains why this happens, when it’s expected, what you can check, and when Support can help.
What Is Caller ID (CLI) and Why It Can Change
What the receiver sees on their screen is called Caller Line Identification (CLI).
With traditional mobile calls, the caller IDWhy Might the Receiver See an Incorrect or Mismatched Number? usually stays the same because the call travels directly through one mobile network.
With VoIP calls, the call may pass through multiple networks, countries, and telecom partners before reaching the recipient.
Because of this, the caller ID may:
Show your real number
Be hidden and appear as Anonymous
Be replaced with a generic or routing number
Be blocked entirely by the recipient’s network
This does not mean your number is wrong or hacked; it’s how VoIP routing and telecom rules work.
Calling with Your Local Mobile Carrier vs VoIP
When calling with your local carrier
Your correct number usually appears
If it doesn’t, the issue is often related to your carrier’s caller ID settings
In that case, your mobile provider should be contacted first
When calling with the Talk360 app
Caller ID behavior can differ due to:
VoIP routing
Third-party telecom networks
Country-specific regulations
Even if your number shows correctly on regular calls, it may appear differently on VoIP calls
This difference is expected in many regions.
Anonymous (Hidden Caller ID) – How It Works
Talk360 offers an Anonymous Calling option that lets you hide your phone number.
When anonymous calling is enabled:
The receiver may see:
“Anonymous”
“Private Number”
A generic or placeholder number
In some countries, showing an unknown number is restricted, so networks display a random or system number instead
This behavior is normal and depends on local telecom rules.
How to turn Anonymous Calling on or off
Open the Talk360 app
Go to More → Account
Toggle Anonymous (hidden caller ID)
Place a test call to confirm the change
When anonymous calling is off, your registered number is shown unless blocked by the recipient’s network or local regulations.
Platform Differences (Important)
Android
Anonymous calling is supported (must be enabled manually)
iOS
Anonymous calling is not supported due to Apple privacy restrictions
This limitation is set by the operating system and cannot be changed by Talk360.
Country-Specific Restrictions (Very Important)
In some countries, local laws or telecom policies restrict how caller ID is shown for VoIP calls. These rules apply to all VoIP providers, not just Talk360.
🇮🇳 India
Caller ID for VoIP calls is restricted by regulations from the Telecom Regulatory Authority of India (TRAI). The receiver may see a generic number or no caller ID at all.
🇩🇪 Germany
VoIP calls may route through local networks that suppress or replace the caller ID due to telecom regulations.
🇳🇴 Norway & 🇪🇬 Egypt
Some operators block, alter, or reject VoIP caller ID, especially for anonymous calls.
Middle East (e.g. UAE, Saudi Arabia, Oman, Qatar)
VoIP services are restricted in many regions, and caller ID may be hidden or replaced by local telecom providers.
📌 These behaviors are outside Talk360’s control and cannot be overridden.
What You Can Check or Try
If the receiver sees an incorrect or mismatched number:
Check whether Anonymous Calling is enabled
Make sure the Talk360 app is up to date
Place test calls to different recipients
Reinstall the app if the issue persists
Understand that in some countries, this behavior is expected and unavoidable
💬 When to Contact Support
If the issue happens:
Across multiple calls
With different recipients
In different countries
Please contact Support via the app and include:
Call date and time
Country you called from and to
Whether Anonymous Calling was enabled
Whether the issue happens with all numbers or only specific ones
This helps us investigate efficiently.