What Is an Automated Phone Menu?
An automated phone menu is also called an IVR (Interactive Voice Response) system.
It is a system used by companies to automatically route calls to the correct department.
When you call a company, you may hear:
“Press 1 for Sales”
“Press 2 for Support”
“Press 3 for Billing”
“Please say your selection”
You respond by:
Pressing numbers on your keypad
Speak your choice (if voice recognition is enabled)
The system then routes your call.
How It Works Step by Step
You place a call
The company’s automated system answers
You press numbers (keypad tones / DTMF)
The system transfers your call
What Talk360 Does
✔ Connects your call to the company
✔ Sends keypad tones (DTMF signals)
✔ Maintains the call audio connection
What Talk360 Cannot Control
✖ The menu options
✖ How the company’s system reacts
✖ IVR timing or voice recognition
✖ Company-side configuration
Automated phone menus are fully controlled by the company you are calling.
📌 Important to Know
Different companies configure menus differently
Menu behavior can change without notice
If a company’s system does not respond, it is often a company-side configuration issue