Start Here (Quick Check)
✔ Is the call connected?
✔ Can you hear the menu?
✔ Does pressing numbers do nothing?
If yes → follow the steps below.
What You Can Try (In Order)
1️⃣ Restart the Call
End the call and try again.
Temporary audio routing issues can interrupt keypad tones.
2️⃣ Disconnect Bluetooth or Headsets (Advanced Test)
In rare cases, audio routing through Bluetooth or wired headsets can interfere with keypad tones.
Try:
Turning off Bluetooth
Removing wired headsets
Using your phone speaker directly
This step once helped identify a routing issue that was initially thought to be an IVR problem, so it can be useful for diagnosis.
3️⃣ Switch Networks
DTMF signals travel through audio.
Switch:
Wi-Fi → mobile data
orMobile data → Wi-Fi
Retry the call.
4️⃣ Restart the App and Your Phone
Close Talk360 completely.
Restart your device.
Try again.
5️⃣ Call a Different Company With a Phone Menu
If the keypad works there → the first company’s system is likely misconfigured.
If it fails everywhere → the issue may be network-related.
📌 Important to Know
Talk360 supports keypad tones (DTMF)
Most keypad issues are caused by:
Company IVR configuration
Temporary network conditions
Audio routing on the device
Talk360 cannot modify or fix a company’s phone menu.
Key Takeaway
If the keypad does not respond:
Start with device and network checks.
If it works with other companies, the issue is not caused by Talk360.