If you see Access Paused in the Talk360 app, your account is currently restricted due to security, compliance, or policy checks.
This is not a technical error.
It is an enforcement status applied to protect users and the platform.
What Happens When Access Is Paused
While your account is restricted, you may not be able to:
Log in
Register
Make calls
Use existing credits
Top up your balance
Access remains limited until the restriction is lifted or confirmed as permanent.
Why Accounts Are Blocked
Accounts may be restricted when activity:
Cannot be verified
Conflicts with platform policies
Triggers security or compliance checks
Involves payment or billing irregularities
Matches patterns requiring internal review
Restrictions apply automatically or after internal review.
For security reasons, internal detection rules and evaluation thresholds are not disclosed.
Types of account blocks
Temporary blocks
Some restrictions:
Expire automatically after a waiting period, or
Are lifted after a successful internal review
Temporary blocks may be eligible for recovery.
Permanent blocks
Permanent restrictions may apply in cases such as:
Confirmed fraud or misuse
Repeated payment abuse or chargebacks
Serious or repeated violations of Terms & Conditions
Permanent blocks cannot be reversed.
What Talk360 can and cannot control
✅ Applies security and compliance enforcement
❌ Cannot override permanent blocks
❌ Cannot disclose all block reasons
Important to know
Not all block reasons can be disclosed
Permanent blocks cannot be overridden
Credits, refunds, or access are not restored for permanently blocked accounts
All account actions are handled in line with Talk360’s Privacy Policy and Terms & Conditions.