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I am experiencing an echo issue, what should I do?
I am experiencing an echo issue, what should I do?
Updated over a week ago

Echoes are caused by feedback between the phone’s speaker and microphone. If your contacts say they hear an echo while talking (they hear their own voice), the problem is most likely on your end.

Here are some troubleshooting tips that may help identify and address the problem:

Check Speakerphone and Bluetooth Headset:

Ensure that your speakerphone settings are adjusted appropriately. Try turning down the microphone or speaker volume. If you're using a Bluetooth headset, consider disabling it to see if the issue persists. Some headsets have settings that can be adjusted to prevent echoing.

Test Outgoing Calls:

Make an outgoing call to another recipient and assess if the echo persists. If the issue remains, it might be related to your speakerphone. If the issue is specific to a particular phone number, we can investigate further from our end to check for routing/connection issues.

Internet Connection:

Verify the speed of your internet connection, especially if you are using a VoIP service. VoIP devices typically require an upload and download speed of 0.1 Mbps each for optimal performance. Faster internet speeds generally result in better call quality.

If the issue persists after trying these steps, please provide us with additional details, such as the type of device you're using and any specific circumstances surrounding the echo. This information will help us further troubleshoot and find a resolution.

If you are experiencing an echo issue, kindly contact our support so we can further assist you.

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