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Neither You Nor the Recipient Can Hear Each Other
Neither You Nor the Recipient Can Hear Each Other
Updated this week

If the recipient cannot hear you or both parties have no audio, don’t assume it's a network issue right away. It could be a simple problem with your headset, phone speaker, or app permissions. Test an outgoing call with a different recipient to check if the issue is isolated.

Troubleshooting Steps:

Check Headset or Speaker Issues

  • Disconnect any headset and use your phone’s built-in microphone and speaker.

  • If using Bluetooth, ensure it’s properly connected or switch to wired audio.

Check Microphone Volume & Permissions

Close Background Apps

  • Apps like voice recorders or virtual assistants may interfere.

  • Restart your phone to ensure no other apps are using the microphone.

Check Your Internet Connection

  • Switch between Wi-Fi and mobile data to see if the issue persists.

  • Run a speed test (minimum 1 Mbps upload/download).

  • Restart your router or move closer to it for a stronger signal.

Check VoIP App Settings & Updates

  • Ensure your VoIP app is updated to the latest version.

  • Restart the app and try calling again.

  • If the problem continues, reinstall the app.

Restart Your Device

  • Restarting your phone can clear minor software glitches affecting audio.

Test Calls to Multiple Recipients

  • Call another person to check if the issue happens with just one recipient or all.

If you've gone through these troubleshooting steps and the issue persists, contact our support team. Let them know what you've already tested—this will help speed up the troubleshooting process and escalation if needed.

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