When you buy Talk360 credits, a small service fee is added to your purchase. This article explains what it is and how it works.
What is the service fee?
A small service fee is added when you top up your credit. It helps to keep our platform and service running, and it's always shown before you confirm your payment.
Important: The service fee does NOT reduce your calling credit. You always receive the full credit amount you pay for.
Example: If you buy €10 calling credit, you pay €10 + a small service fee, and you receive the full €10 calling credit in your Talk360 account.
When does the service fee apply?
The service fee applies when you:
Buy credits through the app using the Buy Credit option
The service fee does NOT apply to:
Auto top-up (Smart Top-Up)
Will I see the fee before I pay?
Yes. The service fee is always shown clearly at checkout before you confirm your payment. You'll see the breakdown showing:
Credit amount
Service fee
Total to pay
This way, you know exactly what you're paying before you complete the purchase.
Is the service fee refundable?
No, the service fee is non-refundable. If you request a refund for your credit purchase and it's approved under our refund policy, only the credit amount is refunded — the service fee is not returned.
For full details about refund eligibility and conditions, see our refund policy.
Need help?
If you have questions about a specific charge on your account, contact our support team and we'll be happy to help.