Need proof of a Talk360 credit purchase? We offer two types of documents: a Receipt or an Invoice. Read on to find out which one you need and how to get it.
Receipt or Invoice — which one do you need?
| Receipt | Invoice |
What it confirms | That you paid for credit | The credit you used during a time period you specify |
Covers | One purchase (date, amount, currency) | A time period you choose (e.g. April 2026) |
Who typically needs it | Most customers | Business or VAT customers needing it for accounting or reimbursement |
Includes bonus/promo credits? | No | No — used credits only, never top-ups |
Getting a receipt
The quickest way is to download it yourself directly in the app — no need to contact support.
Download your receipt in the app
If you paid outside of Google Pay or Apple, follow these steps:
Open the Talk360 app
Go to More
Select Purchase History
Tap the specific purchase you need a receipt for
Tap Download receipt — this opens a PDF you can save, print, or share
The Download receipt button appears when you open a specific purchase, not from the purchase list overview.
If you’re unable to download your receipt from the app, contact our support team. To avoid delays, include your first and last name, phone number registered on your account, purchase date, and amount paid and currency.
Receipts for Apple (iOS) purchases
If you paid via Apple Pay or in-app purchase on iPhone, your receipt is issued by Apple — Talk360 cannot create a separate one. You can find it in your Apple account:
Open your Apple ID account (via Settings or Apple’s website)
Go to Payment & Shipping → Purchase History
Select the Talk360 purchase
Download or resend the receipt
Receipts for Android (Google Pay) purchases
If you paid via Google Pay, your receipt is issued by Google — Talk360 cannot create a separate one. You can find it in your Google account:
Go to pay.google.com
Open Activity or Transactions
Select the Talk360 purchase
Download or resend the receipt
Getting an invoice
Invoices cover the credit you’ve used (not purchased) during a period you choose, and are created by our support team. Please note that invoices are only available for purchases made outside of Google Pay and Apple.
How to request an invoice
Contact our support team and include the following:
First and last name
Company name (if applicable)
Phone number registered on your account
The time period you need the invoice for (e.g. July 2026)
Currency
Invoices only include credit that was used during the requested period. Top-ups, bonus credits, and promotional credits are never included.
If you’re not sure whether you need a receipt or an invoice, reach out to our support team and we’ll help you figure it out.