An "Invalid Internet Connection" error in a VoIP calling app typically indicates that the app cannot establish a stable or valid connection to the internet.
This could happen for several reasons, including:
No Internet Access:
The device isn't connected to Wi-Fi or mobile data.
The internet connection is disrupted.
Weak or Unstable Network:
The network connection is weak or experiencing frequent drops, which can hinder the app's ability to communicate with the VoIP server.
Firewall or Security Restrictions:
Network firewalls or security settings may block the app's access to the necessary ports or servers.
VPN or Proxy Interference:
If a VPN or proxy is in use, it may prevent the app from detecting a proper connection or routing calls correctly.
App Permissions:
The app may not have the necessary permissions to use mobile data or Wi-Fi.
Troubleshooting Steps:
Ensure the device is connected to a stable internet connection (Wi-Fi or mobile data).
Test the connection by visiting a website or running a speed test.
Restart the router or device to refresh the connection.
Disable VPN or proxy temporarily to see if the issue resolves.
Check app permissions to ensure it can use data or Wi-Fi.
Update the app to the latest version.
Switch between Wi-Fi and mobile data to isolate the issue.
If you are still unable to make a call due to the error message, please contact our support team via the app. When reaching out, kindly share the following details:
Your speed test results
Whether you are using Wi-Fi or mobile data
This will help us assist you more efficiently.