Why Are Calls Failing or Not Connecting Using Talk360?
Occasionally, users may encounter issues when trying to make calls using Talk360. Understanding the reasons and following the troubleshooting steps provided can help resolve these issues effectively.
Common Reasons for Failed Calls
1. Phone Number Formatting Errors
Talk360 requires phone numbers to be saved in the correct international format for successful call connections. Ensure the following:
Use the format:
+[country code][subscriber number](e.g.,+441234567890).Do not use spaces, dashes, or additional characters in the number.
Avoid starting the number with leading zeros after the country code.
Incorrectly formatted numbers often result in invalid number errors. For example, to call a U.S. number, use +1 [area code][subscriber number] (e.g., +13608883144).
2. Premium or High-Cost Numbers
Talk360 does not support calls to premium or high-cost numbers due to their high connection rates. These numbers are blocked regardless of your available call credits. If a call consistently fails to connect, verify whether the destination number falls within this category.
3. Temporarily Unavailable Errors
This error indicates that the recipient's phone is unreachable. Common reasons include:
The phone is turned off.
The recipient is in an area with poor/no network coverage.
Temporary mobile carrier issues on the recipient’s side.
What You Can Do:
Wait for 30–60 minutes and try again.
Verify that the issue is specific to one number by testing other destinations.
4. Geographical and Telecom Restrictions
Some countries restrict certain types of incoming calls due to local regulations or network limitations:
China: Strict telecommunication policies can block VoIP calls or impact call quality. Verify your internet connection and disable any VPNs when calling.
Iran: Local restrictions may block or reroute calls incorrectly. Poor connectivity on the recipient’s side also affects call success.
Afghanistan: Nationwide infrastructure issues may disrupt both local and international calls. Retry when conditions improve.
Singapore: A Singapore Caller Line Identification (CLI) may face international dialing restrictions due to routing regulations.
5. Recipient-Side Issues
The recipient's phone or network conditions can also impact successful call connections. This includes:
The recipient declining the call.
Blocking the sender’s number.
Lack of signal or mobile service on the recipient’s end. Retrying the call later or contacting the recipient through other means can help confirm the issue.
General Troubleshooting Steps
If your calls fail to connect:
Ensure the phone number is in the correct format as specified above.
Confirm that the number you are calling is not a premium/high-cost number.
Check your Talk360 balance to ensure you have sufficient credits.
Test your internet connection (at least 5 Mbps is recommended).
Restart the Talk360 app and your device.
Switch between mobile data and Wi-Fi or disable active VPNs.
Retry the call after 30–60 minutes in case of temporary recipient-side issues.
Conclusion
By identifying the root cause—whether it’s formatting, restricted numbers, local regulations, or temporary conditions—you can take the appropriate troubleshooting steps to resolve connection issues in Talk360 quickly. For persistent problems, contact support.