If you encounter an error message stating "Initializing," it often indicates that you may have been restricted from using the app or making outgoing calls. Based on our experience, this issue is typically caused by your local internet service provider or carrier.
The restriction may occur over either Wi-Fi or mobile data. Some users have reported being able to make calls using Wi-Fi but not mobile data, or vice versa.
If you suspect this is the case, follow these steps:
Test Your Connections
Switch between Wi-Fi and mobile data to determine if the issue occurs on a specific type of connection.
If the app works on one connection but not the other, it’s likely the network with the issue is restricting VoIP usage.
Contact Your Carrier
If you identify that your local carrier is blocking the app, we recommend reaching out to them directly for further assistance.
Explain the issue and inquire if they allow VoIP services on their network.
Unfortunately, we are unable to assist if your carrier enforces restrictions on VoIP calling apps, as this is beyond our control.
If you need assistance with disabling Wi-Fi or mobile internet connections or would like additional tips to troubleshoot the issue, please don’t hesitate to contact our support team.
We’re here to help guide you through the process and provide any necessary advice to ensure your VoIP calling app works seamlessly.