Have you ever made a call and noticed that the person on the other end sees a mismatch or incorrect phone number instead of yours? It can be frustrating, but it’s a common issue, especially when using VoIP apps like Talk360. Here’s why it happens and how you can fix it.
1. Calling with Your Local Carrier
When you call with your local carrier, your correct phone number should appear on the receiver's phone. But sometimes, the receiver might see a wrong number. This usually happens because of how the local carrier handles your caller ID. Before we can look into it, contact your local carrier to make sure there are no issues with their settings. Once they confirm everything is fine, we can move on to troubleshooting.
2. Calling with the Talk360 VoIP App
When using the Talk360 app, the receiver might see the wrong number even if it worked fine when calling with your local carrier. This can happen due to issues with the app settings or network routing.
What You Can Do:
Check the Anonymous Calling Feature:
If you’re using the anonymous feature in the app, the receiver won’t see your number. However, instead of simply hiding your phone number, the receiver might see a random or generic number. This is normal because sometimes the feature displays generic numbers when unknown numbers are not allowed to be shown. In certain countries, showing an unknown number may be prohibited or restricted. If you want the receiver to see your actual number, make sure to turn off the anonymous feature in the app settings.Update the App:
Make sure the Talk360 app is up to date. Updating the app can sometimes fix issues with caller ID.Test with Different Calls:
Try calling different people or numbers to check if the issue happens with all calls or just one. This can help you understand whether the issue is widespread or specific to certain contacts.
Why This Happens in Some Countries:
In some countries, local laws block or hide your caller ID for VoIP calls. For example, in India, the Telecom Regulatory Authority of India (TRAI) restricts CLI (Caller Line Identification) for VoIP calls. This means that when using a VoIP app like Talk360, enabling the anonymous feature may result in the receiver seeing a generic or random number, or the feature may not work at all. These restrictions are in place to protect local telecom providers and comply with national regulations.
If following the above steps doesn’t resolve the CLI issue, please contact support so we can investigate the incident further from our end and assist you in finding a solution.