Check the number format first
The most common cause is a missing or incorrect country code. Make sure the number starts with + followed by the country code, with no leading 0. Try dialling manually rather than from a saved contact. If this works, update the contact to international format.
Hearing an automated message?
An automated or recorded voice is not a wrong connection — it's a network or carrier response. It usually means the call was blocked, filtered, or the number is unavailable. This is different from reaching an actual person you didn't intend to call.
If you consistently reach the wrong person
1.Dial the number manually in a full international format
1.Dial the number manually in a full international format
Enter +CountryCode followed by the number. Avoid using saved contacts while testing.
2.Update your saved contact
2.Update your saved contact
If manual dialling works, the contact was saved incorrectly. Update it to international format.
3. Try calling the number outside of Talk360
3. Try calling the number outside of Talk360
Try calling the same number from another mobile carrier, if possible.
If the same issue happens when calling from your regular mobile line, this confirms a carrier-side routing issue, not an app issue.
Still reaching the wrong person? Contact support with the number you dialled, what you heard, the date and time, and whether the issue also happens from your regular mobile. We'll investigate and adjust your credits if applicable.
Still looking for help? If you couldn't find an answer to your question, please don't hesitate to contact our support either in app or [email protected]