Occasionally, you might see an error message saying you have "insufficient credits" even though your account shows a balance. Don’t worry—this can happen for a few reasons. Let’s explore some common causes and solutions:
1. Price Per Minute Is Higher Than Your Balance
Even with credits in your account, the call might not connect if the price per minute for the destination is higher than your remaining balance. For example, if you have $1 and the rate per minute is $1.20, the system will prevent the call from going through.
Tip: You can check the price per minute for your destination directly in the app before placing the call.
2. Phone Number Format Issue
Sometimes, the problem arises because the phone number you’re calling isn’t saved correctly. If the app detects an incorrect or additional country code, it may result in an error.
Solution: Ensure the number is saved with the correct country code (e.g., +1 for the USA, +44 for the UK). Check your contacts for any extra or missing digits.
3. Credits Not Reflected After Purchase
If you’ve recently purchased credits but don’t see them in your account:
Restart the App: Close and reopen the app to refresh your balance.
Check for Delays: Some banks may take 2–3 working days to process the payment, while others may experience a short delay of up to 2 hours.
If your credits still haven’t appeared after waiting, reach out to our support team for help.
Provide proof of payment (e.g., a screenshot of the transaction) to assist with the investigation.
By following these steps, you can resolve most "Insufficient Credits" errors quickly and ensure a smoother calling experience.