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What to Do If Your Payment Was Refused
What to Do If Your Payment Was Refused
Updated this week

If your payment was refused, don’t worry! This can happen for several reasons, and there are simple steps to fix it.

Possible Reasons for a Refused Payment

  • Insufficient funds – Make sure you have enough balance.

  • Incorrect details – Check if your card number, expiry date, or CVV (CVC) is correct.

  • Bank restrictions – Some banks block online payments for security reasons.

  • Technical issues – Temporary issues with your bank or payment provider.

If you have checked all these factors and still cannot complete your purchase, please contact our support team. They can investigate the issue for you, and for more complex cases, our finance team will assist further.

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