Start Here (Most Common Fix)
Before checking anything else:
Switch between Wi-Fi and mobile data
Move closer to your router (if on Wi-Fi)
Ensure your signal is strong (4G/5G, not 1–2 bars)
Retry the call
📌 Weak or unstable internet is the #1 cause of call quality issues.
If the issue continues, continue below.
First: Identify the Type of Problem
Not all call issues are the same. Identifying the type helps fix it faster and avoids unnecessary escalation.
Dropped Calls
The call connects but ends suddenly without you pressing “End”.
Common causes:
Weak or unstable internet connection
Switching between Wi-Fi and mobile data mid-call
The recipient losing signal during the call
Dropped calls are almost always connection stability issues.
Poor or Silent Call Quality
The call stays connected, but the audio does not work properly.
You may experience:
No sound at all
One-way audio (you hear them, or they hear you — not both)
Echo
Noticeable delay (lag)
Robotic, choppy, or distorted sound
📌 These issues are most often caused by device settings or network quality.
What You Can Check (In Order)
Follow these steps in sequence:
1️⃣ Check Your Internet Connection (Most Important)
Switch Wi-Fi ↔ mobile data
Avoid moving between networks during the call
Avoid weak public Wi-Fi
Ensure stable signal strength
Retry the call after switching.
2️⃣ Turn Off Data Saver / Low Data Mode
These settings frequently cause silent, choppy, or unstable calls.
On Android:
Disable Data Saver for Talk360
Ensure background data is allowed
On iOS:
Disable Low Data Mode for your active network
📌 This is one of the most common causes of silent or unstable calls.
3️⃣ Disconnect Bluetooth or Headsets
External audio devices can interfere with call sound.
Turn off Bluetooth
Unplug wired headsets
Use your phone’s built-in speaker and microphone
Retry the call
4️⃣ Check Microphone Permissions
Open your phone’s app permissions
Ensure microphone access is allowed for Talk360
Make sure the microphone is not muted or restricted
5️⃣ Restart the App and Your Device
Close Talk360 completely
Restart your phone
Open the app and retry the call
Important to Know
Most call quality issues are local (device or network-related).
These issues usually do not require escalation.
Talk360 cannot control:
Your internet quality
Your device’s audio settings
The recipient’s network conditions
Key Takeaway
Dropped calls → connection stability issue
Poor or silent audio → device or network configuration issue
Start with your internet connection first.
Most problems are resolved by switching networks.