When This Happens
This issue occurs when the call is connected, but:
You can’t hear the other person, or
The other person can’t hear you, or
Both sides are silent
Audio issues like this are often device-related.
Most Common Causes
Headsets or Bluetooth devices interfering with audio
Microphone or speaker permissions not granted
Background apps using the microphone or audio
Weak or unstable internet connection
What You Can Check and Try
Follow these steps in order:
1️⃣ Disconnect headsets and Bluetooth
Use your phone’s built-in speaker and microphone.
2️⃣ Check app permissions
Make sure Talk360 has access to the microphone and audio.
3️⃣ Close background apps
Other apps may be using the microphone.
4️⃣ Check your internet connection
Switch between Wi-Fi and mobile data if needed.
5️⃣ Restart the app
If needed, restart your phone as well.
Test to Isolate the Issue
Call another contact:
If audio works, the issue is likely recipient-specific
If audio fails with everyone, the issue is likely on your device or network
Important to Know
Most one-way or no-audio issues are local device or network issues
These issues usually do not require escalation
Talk360 cannot control audio settings on your device
📌 If the call drops or has echo or delay, see Why Is My Call Quality Poor, Dropping, or Silent?