What Is an IVR Phone Menu?
An IVR (Interactive Voice Response) system is an automated phone menu used by companies to route calls.
When you call a business with an IVR, you may hear messages like:
“Press 1 for Sales”
“Press 2 for Support”
“Press # to repeat this menu”
Some IVR systems may also ask you to speak your choice instead of pressing numbers.
How IVR Menus Work During a Call
You place a call to a company
The company’s IVR system answers
You respond using:
Your phone’s keypad, or
Voice commands (if supported by the company)
The system routes your call to the correct department
What Talk360 Does — and Does Not Do
Talk360 connects your call to the company
The IVR system itself is fully controlled by the company you’re calling
Talk360 cannot:
Change IVR menu options
Control how keypad or voice inputs are handled
Fix or modify a company’s IVR setup
Important to Know
IVR behavior can differ between companies
Menu options, language, and response time are set by the business
IVR issues are not related to your call credits
To test whether an issue is local or company‑specific, try calling another business with an IVR. If it works, the issue is with the first company’s system.
📌 If the keypad does not respond during an IVR call, see Why Doesn’t the Keypad Work During a Call?