When This Can Happen
In rare cases, a call may connect to someone else instead of the person you intended to reach.
This is known as a cross-connection and usually happens outside of the app.
Why This Can Happen
Cross-connections are typically caused by:
Telecom routing issues between carriers
Number reassignment, where a carrier has recycled or reassigned a phone number
Cached or outdated number information in telecom networks
These issues are usually on the carrier or network side, not within Talk360.
What You Should Do First
1️⃣ Manually dial the number using the full international format
+CountryCodePhoneNumber
2️⃣ Check your saved contact
If manual dialing works, update the contact
Save the number only in international format
If possible, test the same number using your regular mobile carrier. If the issue also occurs there, it confirms a carrier‑side routing problem.
Important to Know
Cross-connections are very rare
Talk360 cannot control carrier number recycling or routing decisions
Your call credits are not deducted for failed or misrouted calls
📌 If your call fails to connect at all, see Why Is My Call Failing or Not Connecting?