When This Can Happen
In rare cases, you may dial a number but hear or reach someone you did not intend to call.
This is known as a cross-connection.
Cross-connections happen at the telecom routing level, not inside the Talk360 app.
Why This Can Happen
Cross-connections are typically caused by issues outside Talk360, such as:
Telecom routing errors between carriers
Number reassignment, where a carrier has recycled or reassigned a number
Cached or outdated routing information in carrier networks
These situations are rare and usually related to how telecom operators route calls.
Hearing an Automated Voice or Announcement? (Important)
Sometimes, users hear an automated voice message instead of a person.
This is NOT a cross-connection.
Important to understand:
You are not connected to another person
The message does not come from Talk360
It comes from a telecom network, carrier, or destination system
You may hear:
A recorded announcement
A system message (often in another language)
A short warning or routing notice
A message that sounds like voicemail or an operator message
This usually means:
The call was blocked, filtered, or rejected
The destination network does not allow the call
The number is unavailable, restricted, or unreachable at that moment
📌 Automated voice messages indicate a network or carrier response, not an incorrect connection.
How This Is Different from a Cross-Connection
What you hear | What it means |
Automated or recorded message | Network or carrier response |
Stranger speaking | Possible cross-connection |
Ringing but no answer | Call failure or recipient unavailable |
Call connects then drops | Network or call quality issue |
This distinction helps ensure the issue is routed correctly and avoids unnecessary escalation.
What You Should Do First
Follow these steps in order:
1️⃣ Manually Dial the Number
Enter the number using the full international format:
+CountryCodePhoneNumber
Avoid calling from saved contacts during testing.
2️⃣ Check Your Saved Contact
If manual dialing works:
Update the contact
Save the number only in international format
3️⃣ Test with Your Mobile Carrier (If Possible)
If the same issue happens when calling from your regular mobile line, this confirms a carrier-side routing issue, not an app issue.
Important to Know
Cross-connections are very rare
Talk360 cannot control:
Carrier routing decisions
Number recycling
Telecom network caching
Automated voice messages are not cross-connections
If a call is misrouted, Support can investigate and adjust credits if applicable
When to Contact Human Support
Contact Support via the app if:
You consistently reach a stranger when calling the same number
The issue happens across multiple attempts
Manual dialing does not resolve it
Include:
The number you dialed
What you heard (person vs automated message)
Date and time of the call
Whether it also happens via your mobile carrier
This helps us determine whether the issue is a true cross-connection or a network-level response.