When calling certain Russian numbers, your call may first connect to a call centre or automated system before reaching the person you dialed.
This is related to how some Russian telecom networks handle incoming international calls.
What You Might Notice
Before the call connects, you may experience:
A Russian automated voice message
An AI or system-generated announcement
A call centre agent answering briefly
A short verification step
A delay before the call continues
After this step, the call may proceed to the correct person.
When This Is Normal
No action is needed if:
The call continues to the correct person
The audio quality is clear
The call does not drop
The conversation proceeds normally
In this case, the routing behavior is expected.
Important to Know
Talk360 does not control how local Russian telecom networks route incoming international calls.
Some Russian carriers use intermediary systems to:
Filter incoming international traffic
Verify call legitimacy
Prevent spam or fraud
If the call successfully connects, even after passing through a call centre or automated system, it is considered a completed call.