Identify your problem👇
Dropped calls
Call connects but ends suddenly without pressing "End"
Causes = Weak or unstable internet, switching between Wi-Fi and mobile mid-call, the recipient losing signal during call
Or
Poor or/and silent call quality
The call stays connected, but the audio doesn't work properly
Causes = most often caused by device settings or network quality
What You Can Check
Follow these steps in sequence:
Check Your Internet Connection !!
Switch Wi-Fi ↔ mobile data
Avoid moving between networks during the call
Avoid weak public Wi-Fi
Ensure stable signal strength
Retry the call after switching
Turn Off Data Saver / Low Data Mode
These settings frequently cause silent, choppy, or unstable calls.
On Android:
Disable Data Saver for Talk360
Ensure background data is allowed
On iOS:
Disable Low Data Mode for your active network
Note: This is one of the most common causes of silent or unstable calls.
Disconnect Bluetooth or Headsets
External audio devices can interfere with call sound.
Turn off Bluetooth
Unplug wired headsets
Use your phone’s built-in speaker and microphone
Check Microphone Permissions
Open your phone’s app permissions
Ensure microphone access is allowed for Talk360
Make sure the microphone is not muted or restricted
Restart the App and Your Device
Close Talk360 completely
Restart your phone
Open the app and try the call again
Good to know: Carrier and government VoIP restrictions cannot be bypassed. Talk360 cannot override local telecom rules. Failed calls do not deduct credit from your balance.
Still looking for help? If you couldn't find an answer to your question, please don't hesitate to contact our support either in app or [email protected]