When This Usually Happens
Keypad issues typically occur when:
You’re calling a company or service with an IVR
The call connects, but pressing numbers does nothing
The IVR doesn’t respond or advance to the next menu
This does not usually mean the call failed; only that keypad input isn’t being detected.
What You Can Try First (In Order)
Follow these steps in sequence:
1️⃣ Turn Off Bluetooth or Headsets
Some Bluetooth or wired headsets can interfere with keypad tones.
Disconnect Bluetooth devices
Unplug wired headsets
Use your phone’s built-in speaker and microphone
Retry the call
2️⃣ Switch Your Network
DTMF tones depend on stable audio transmission.
Switch from Wi-Fi → mobile data, or
Switch from mobile data → Wi-Fi
Retry the call after switching
3️⃣ Restart the App and Your Phone
This clears temporary audio or signal issues.
Close the Talk360 app completely
Restart your phone
Open Talk360 and retry the call
4️⃣ Test Another IVR Number
Call a different company that uses an IVR.
If the keypad works there → the first company’s IVR is misconfigured
If it doesn’t work anywhere → the issue may be local or network-related
📌 IVR systems are fully controlled by the company you’re calling.
Important to Know
IVR behavior is not controlled by Talk360
Talk360 only connects the call and sends keypad tones
Talk360 cannot change, fix, or override how an IVR responds
If the keypad works with other IVRs, the issue is not caused by Talk360
Key Takeaway
Keypad issues usually relate to audio routing or network setup
IVR systems belong to the company you’re calling
Try local fixes first before testing other IVRs
Talk360 cannot modify IVR behavior
When to Contact Human Support
If the keypad:
Does not work with multiple IVR systems, and
You’ve tried all steps above
📌 This is uncommon, but we’re happy to verify.