If you registered with the wrong phone number, you must create a new Talk360 account using the correct number. The original phone number cannot be changed.
Each Talk360 account is permanently linked to the phone number used during registration.
For security and fraud-prevention reasons, phone numbers cannot be edited or replaced on an existing account.
What to do next (corrective action)
Log out of your current Talk360 account
Register again using the correct phone number
Complete verification for the new number
This creates a new account linked to the correct phone number.
What happens to the remaining credit
Credits do not automatically transfer between accounts
If your previous account has remaining credit, you may:
Transfer it using the in-app Share Credit feature, or
Request a manual review by providing both the old and new phone numbers
If there is no remaining credit, no action is required.
What Talk360 can and cannot do
Talk360 can:
Allow you to create a new account with a different phone number
Review eligible requests related to the remaining credit
Talk360 cannot:
Change or correct the phone number on an existing account
Merge two accounts automatically
When to contact Support
Only if you need help with:
Reviewing remaining credit
Transferring eligible credit between accounts