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How Are Call Credits Charged and Deducted?

Learn how Talk360 calculates call costs, when credits are deducted, and which factors affect call rates.

Updated over a week ago

Talk360 calls are charged per minute based on the destination number you call.
Credits are deducted only when a call successfully connects.

This article applies when you:

  • Make calls using paid Talk360 credits

  • Want to understand call pricing and credit deduction behavior

  • See credits deducted after a call connects (including voicemail)

How Call Costs Are Calculated

Call costs are determined before the call starts and depend on:

  • The destination number

  • Your account currency

Call rates are based on:

  • The country you are calling

  • Whether the number is a mobile or a landline, or which provider you are calling

  • The per-minute rate shown in the app before calling

Each destination has a fixed per-minute rate visible in the app.

What Does Not Affect Call Cost

Call rates do not change based on:

  • Your physical location

  • Whether you are abroad or roaming

  • Whether you use Wi-Fi or mobile data

When Credits Are Deducted

Credits are deducted only when a call successfully connects.

This means:

  • If the call does not connect → no credits are used

  • Once a call connects, per-minute charging begins

  • The duration of the connected call determines the cost

Why Credits May Be Deducted Even If the Call Didn’t Go as Expected

Credits are still deducted if the call connects, even briefly.

Examples include:

  • Voicemail answers → treated as a successful connection

  • Short connections → even a brief connection is charged

  • Audio or connection issues after connection → charging already started

Telecom networks treat these as completed connections, so they are billed accordingly.

Important to Know

  • Talk360 uses pay-as-you-go pricing

  • No subscription is required to make calls

  • Call rates are always visible before calling

  • Credits are deducted only after a successful connection

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