VoIP calls from one Australian phone number to another Australian phone number may not connect. This is due to Australian telecom regulations, not a technical problem, and not specific to Talk360.
What This Means for You
❌ Australian number → Australian number: Not supported in most cases
✅ Australian number → International number: Supported
✅ International number → Australian number: Supported
These restrictions affect internet-based calling services and are enforced by local telecom networks.
Why Australia Blocks Local-to-Local VoIP Calls
Australian regulators require telecom carriers to strictly control how international and internet-based calls enter the Australian phone network.
These rules exist to prevent:
Caller ID spoofing (calls pretending to be local)
Fraud and scam calls
Abuse of international routing
To enforce this, Australian carriers must block calls that:
Are routed internationally, and
Display an Australian caller ID (+61), and
It is not confirmed as a genuine mobile roaming call
Because Talk360 connects calls using VoIP infrastructure, some calls that appear to be Australian-to-Australian may be blocked automatically by Australian carriers.
What You Might Experience
When calling an Australian number from another Australian number using Talk360, you may notice:
The call fails immediately
The call does not ring
The call disconnects quickly
Inconsistent behavior between attempts
This is expected behavior under carrier-level controls.
It does not mean:
Your account is blocked
Your balance is missing
The app is malfunctioning
Can Talk360 Override This?
No.
There is:
No approval or exception process
No way for individual apps to request special permission
These rules apply equally to all VoIP providers. Providers that do not comply may face:
Heavy fines
Network blocking
Loss of the right to operate in Australia
This is why Talk360 must follow these regulations strictly.
What You Can Do Instead
Use Talk360 for international calls (for example, calling from Australia to another country).
If you are calling Australia from outside the country:
Calls are generally supported when using an international number.
⚠️ Attempting to bypass telecom restrictions is not supported and may violate local regulations.
Important to Know
Australian telecom networks enforce these limitations
VPNs or routing tricks will not solve this
Call behavior may change without notice based on carrier rules
These restrictions are outside Talk360’s control