1. Make sure you have a strong connection and enough credits
1. Make sure you have a strong connection and enough credits
You need to have enough call credits on your account to make a call
You also need a stable internet connection (Wi-Fi or mobile data)
Note: Talk360 calls are charged per minute based on the destination number you call. Credits are deducted only when a call successfully connects.
2. Dial number or choose an existing contact
2. Dial number or choose an existing contact
Open the app and use the dial pad to enter a number manually. You can also select someone from your contacts (the contacts should be synced automatically)
3. Check that you are using the correct country code
3. Check that you are using the correct country code
Always include the country code at the start of the number. A country code is the number that identifies which country you're calling — it comes before the local number and starts with a +
For example:
Calling the Netherlands: +31 6 12345678 instead of 04612345678
Note: If you're not sure of the country code, you can look it up in here.
This is the most common reason calls go to the wrong number. If a call connects but reaches someone else, double-check that the country code is included and correct.
Important: When adding country code (+31) don't include the 0 that is in the beginning of the number. You can read more about the use of country codes here.
4. Tap call
4. Tap call
Talk360 connects the call over your internet connection. The person you're calling receives it as a normal incoming call on their phone — they don't need the app.
Call quality tip: WiFi generally gives the best results. If a call sounds unclear or drops, try moving to a stronger connection.
Important to know
Your registered phone number is shown (unless hidden or restricted)
Calls work worldwide, but are subject to local telecom regulations
Call behaviour may change when you:
Travel to another country
Switch networks (Wi-Fi ↔ mobile data)
Call destinations with telecom or government restrictions
Still looking for help? If you couldn't find an answer to your question, please don't hesitate to contact our support either in app or [email protected]