What is Shop360?
Shop360 is a mobile top-up feature inside the Talk360 app.
It allows you to purchase:
Airtime (talk time)
Mobile data
Bundles (carrier-defined packages)
The value is delivered directly to the recipient’s mobile carrier, not to a Talk360 wallet.
Mobile top-ups work only for mobile numbers. Landlines and wireless home phones are not supported.
Note: Shop360 and Talk360 Call Credits are completely separate product.
Here is how to purchase and use Shop360👇
Step 1: Open Shop360
In the Talk360 app tap Home, or go to More > Mobile Top-Up
Step 2: Enter the Mobile Number
Select from contacts or enter the mobile number manually
Use international format (example: +254…)
Only mobile numbers are supported
Step 3: Select or Confirm the Carrier
The app detects the mobile provider automatically.
If it is incorrect, change it manually by tapping Change
Step 4: Choose the Top-Up Product
Depending on the provider, you may see:
Airtime/ Call Credits
Data bundles
Fixed packages
Custom amounts (if allowed)
Step 5: Review Before Paying
Check that this information is correct:
Phone number (who you want to send it to)
Carrier
Product
Total amount
Important: Top-ups cannot be changed after they have been sent to recipient
Step 6: Complete Payment
Select how you would like to pay:
Use your Talk360 Wallet if you have sufficient paid credits, and tap Confirm.
Or choose an available payment method and tap Continue to Payment.
Follow the on-screen instructions to finalise your purchase.
Step 7: Checking your purchase
After completing payment, you will receive confirmation in the app.
If the payment is successful, you will see: Purchase Successful.
You can also view this confirmation under the Notification in the app.
Recipients can verify their updated balance directly with their mobile carrier using their usual balance-check method.
Still looking for help? If you couldn't find an answer to your question, please don't hesitate to contact our support either in app or [email protected]