Step 1: Open Shop360
In the Talk360 app:
Tap Home, or
Go to More > Mobile Top-Up
Step 2: Enter the Mobile Number
Select from contacts or enter the mobile number manually.
Use international format (example: +254…).
Only mobile numbers are supported.
Step 3: Select or Confirm the Carrier
The app detects the mobile provider automatically.
If incorrect:
Tap Change
Select the correct supported carrier.
Step 4: Choose the Top-Up Product
Depending on the provider, you may see:
Airtime/ Call Credits
Data bundles
Fixed packages
Custom amounts (if allowed)
Step 5: Review Before Paying
Check:
Phone number
Carrier
Product
Total amount
Top-ups cannot be changed after fulfillment.
Step 6: Complete Payment
Select how you would like to pay:
Use your Talk360 Wallet if you have sufficient paid credits, and tap Confirm.
Or choose an available payment method and tap Continue to Payment.
Follow the on-screen instructions to finalize your purchase.
Confirmation and Delivery
After completing payment, you will receive confirmation in the app.
If the payment is successful, you will see:
✅ Purchase Successful
You can also view this confirmation under the Notification in the app.
Depending on the recipient’s mobile provider, they may also receive an SMS notification confirming that airtime or data has been added.
Recipients can verify their updated balance directly with their mobile carrier using their usual balance-check method.