Short Answer
Refunds are only possible if the mobile top-up was not fulfilled.
Successful mobile top-ups cannot be refunded.
When Refunds Are Not Available
A refund is not possible if:
The recipient received the airtime, data, or bundle.
The wrong mobile number was entered.
You changed your mind after payment.
Once a top-up is successfully delivered, it cannot be retrieved.
The 14-day money-back guarantee does not apply to Shop360 mobile top-ups.
When a Refund May Be Possible
A refund may be considered if:
Your payment was successful, and
The mobile carrier did not complete the top-up.
Shop360 Automatic Refunds
In some cases, if a mobile top-up is not completed, the refund may be processed automatically.
This means:
You do not need to request a refund.
The system detects that the top-up was not completed.
The refund is issued automatically to your original payment method.
Automatic refunds may take a few business days to appear, depending on your payment provider.
How Refunds Are Returned
Refunds are returned using the original payment method:
If paid online → refunded to the original payment method.
If paid using Talk360 Wallet → restored to your Talk360 Wallet balance.
Important
Always review the mobile number and product carefully before confirming payment.
Delivered mobile top-ups are final.