If you've purchased call credits through one of our online payment methods for the first time, you are eligible to request a refund within 14 days of your successful purchase. Refunds will be processed within 14 days of approval.

To request a refund, simply contact our Support team via the app. Please note that bonus credits are non-refundable.

If you’re experiencing technical or connection issues and need your call credits restored after the 14-day period, reach out to our Support team via the app. We’re always here to assist you!