If you've purchased call credits through one of our online payment methods for the first time, you are eligible to request a refund within 14 days of your successful purchase. Refunds will be processed within 14 days of approval.
To request a refund, simply contact our Support team via the app. Please note that bonus credits are non-refundable.
If you’re experiencing technical or connection issues and need your call credits restored after the 14-day period, reach out to our Support team via the app. We’re always here to assist you!
Please note that refunds on Mobile Topups (Shop360 products) are not included in this 14-Day Money-Back Guarantee. Refunds on Mobile Topup (Shop360 Products) are not possible.