To help protect user accounts and prevent fraud, Shop360 uses security checks on mobile top-up purchases.
In some cases, a purchase may be temporarily restricted even when your payment method, available funds, and selected mobile carrier are valid.
You may be unable to complete a Shop360 purchase even though:
Your payment method is valid
You have sufficient funds available
The mobile carrier is supported
The mobile number is correct
Why This Happens
Shop360 uses automated security checks to help protect users and prevent fraudulent activity.
These checks monitor purchasing activity and may temporarily restrict certain transactions when unusual activity is detected.
Important
For security reasons:
Security checks cannot be manually overridden.
The exact limits and verification rules are not displayed.
Security measures may change over time as part of our fraud prevention efforts.
These protections help keep Shop360 secure for all users.