For some destinations, the person you call may see a different number, or no number at all, instead of yours. Your call still connects as normal. Only the number on their screen changes.
What the other person may see
A different phone number
“Unknown”, “Private” or “Anonymous”
No number at all
Why this happens
There are two main reasons:
Local rules: Some countries don’t allow your own number to show when you call a local number using an international calling app. Some networks also can’t confirm your number when a call comes from abroad, so they hide it.
Keeping prices low: For some destinations, we use a route that keeps calls affordable. On these routes, your number may not show on the other person’s phone.
Which destinations can be affected
Calls inside the same country, for example from an Italian number to an Italian number: Italy, Spain, Australia, Portugal, Ireland and Poland
Calls to Morocco
Calls to mobile numbers in Zimbabwe (Econet and NetOne) and Kenya (Safaricom)
Calls to numbers in Germany, France and Switzerland
This list can change as we add or update destinations.
Will my call connect?
Yes. Your call should connect normally. If the call doesn’t connect, contact us and we’ll look into it.
What you can do
Send the person a quick message before you call, so they know it’s you.
What we can’t do
We can’t guarantee your number will show for these destinations. We know this isn’t ideal, and we’re working on ways to show your number.
Still need help?
If your call fails, or the other person says they can’t reach you, drop us a mesage and tell us the number you called and the time of the call.