Auto Top-Up automatically recharges your Talk360 balance during an active call when your paid credits run low, but only if you enabled the feature and have a valid saved payment method.
Auto Top-Up applies only when:
You enabled Auto Top-Up yourself
You are on an active call
Your paid credit balance becomes too low to continue the call
A valid saved payment method is available
Auto Top-Up is never enabled by default.
How Auto Top-Up (also known as Smart Top-Up) Works
When all required conditions are met:
Auto Top-Up triggers when your Talk360 balance becomes low
This happens while you are actively using credits during a call
The same credit amount selected during setup is recharged
The call continues without interruption
ℹ️ Auto Top-Up does not trigger outside of an active call.
How to Enable Auto Top-Up
Open the Talk360 app
Go to Buy Credits
Select your preferred credit amount
During checkout, enable Allow Auto Recharge
Complete the purchase Note: The Smart Top-up option does not appear during your very first purchase if you select the lowest credit amount, which can only be purchased once. Make a subsequent purchase with a standard amount to enable Smart Top-up.
When you enable Allow Auto Recharge, the option Save to Favorites is automatically selected.
This saves your payment method so Auto Top-Up can recharge credits during a call if needed.
ℹ️ A saved and valid payment method is required for Auto Top-Up to function.
How to Disable Auto Top-Up
You can turn Auto Top-Up off at any time:
Open the Talk360 app
Go to More → Account
Toggle Smart Top-Up to the left
Grey toggle = Disabled
Blue toggle = Enabled
Once disabled, automatic recharges will no longer occur.
Important to Know
⚠️ Auto Top-Up:
Works only with paid call credits
Does not apply to welcome packages
Does not apply to bonus or promotional credits
Requires a valid saved payment method
ℹ️ Auto Top-Up will not activate if:
No valid payment method is saved
You did not enable Allow Auto Recharge during checkout
Auto Top-Up works only when explicitly enabled and all required conditions are met.
Common Misunderstandings
“Auto Top-Up is automatic for everyone.” No. It must be manually enabled.
“It recharges whenever my balance is low.” No. It triggers only during an active call.
“It works with bonus credits.” No. It applies only to paid call credits.
“The recharge amount changes automatically.” No. The recharge amount remains the same as selected during setup.
Troubleshooting Common Issues
Why didn’t the Smart Top-up option appear during my purchase? The Smart Top-up option does not appear with the very first purchase when you buy the lowest credit amount, which can only be purchased once. Make a subsequent purchase with a standard amount to see and enable Smart Top-up.
Why was I charged automatically? Automatic charges occur when Smart Top-up is enabled. To prevent future automatic charges, disable Smart Top-up in your account settings.
Why was my Smart Top-up feature disabled? The Smart Top-up feature may have been disabled by mistake. You can re-enable it yourself by following the steps outlined in the "How to Enable Smart Top-up" section. Note that support cannot activate this feature on your behalf.