Talk360

Your payment went through, but the mobile carrier has not confirmed delivery yet.

- Fulfillment is Pending
- Fulfillment failed
- Recipient did not receive credits

1. Payment processed
2. Carrier confirms delivery

If step 2 fails, the top-up is not completed.

What Is Different from Regular Call Credits

Call credits are added instantly to your wallet.<br>Shop360 depends on external carrier confirmation.

- Verify fulfillment status
- Refund unfulfilled transactions

Short delays may occur due to carrier processing.

Understand why your payment may show as successful while the top-up is still pending or failed. Learn what payment and fulfillment statuses mean and when a refund may apply.

Payment Successful but Top-Up Not Received – What Does This Mean?

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Find answers and get help from Intercom Support and Community Experts

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Payment Successful but Top-Up Not Received – What Does This Mean?

Short Answer

When This Applies

How Shop360 Works

What Is Different from Regular Call Credits

What Talk360 Can and Cannot Control

When This Is Expected Behavior