If your payment was successful but the recipient did not receive the airtime or data, the mobile carrier may still be processing the request.
1. Check Your In-App Confirmations
After sending a mobile top-up, you normally receive two confirmations:
Payment Successful – Your payment was processed.
Top-Up Successful – The mobile carrier confirmed delivery.
If you only see Payment Successful, the top-up may still be processing.
You can also check your transaction in Shop360 History from the app menu.
2. Why This Can Happen
Mobile top-ups depend on the recipient’s mobile carrier.
In some cases:
The carrier may take a few minutes to apply the credit.
The request may be delayed.
The carrier may not complete the top-up.
Short delays can happen, especially during high network traffic.
3. What You Can Do First
If the recipient has not received the top-up:
Wait a few minutes and check again.
Confirm that the correct mobile number was entered.
Ask the recipient to check their balance directly with their mobile carrier.
4. When the Top-Up Is Not Completed
If the Mobile Top-up failed, you way you receive your credits back depends on how you paid for the Mobile Top-up:
If you paid using your Talk360 balance, the credit is immediately added back to your Talk360 balance
If you paid directly for the Mobile Topup using one of the available payment providers, you will automatically be refunded within 2-3 working days.
