Short Answer
If your payment was successful but the recipient did not receive the airtime or data, the mobile carrier may still be processing the request.
1. Check Your In-App Confirmations
After sending a mobile top-up, you normally receive two confirmations:
Payment Successful – Your payment was processed.
Top-Up Successful – The mobile carrier confirmed delivery.
If you only see Payment Successful, the top-up may still be processing.
You can also check your transaction in Shop360 History from the app menu.
2. Why This Can Happen
Mobile top-ups depend on the recipient’s mobile carrier.
In some cases:
The carrier may take a few minutes to apply the credit.
The request may be delayed.
The carrier may not complete the top-up.
Short delays can happen, especially during high network traffic.
3. What You Can Do First
If the recipient has not received the top-up:
Wait a few minutes and check again.
Confirm that the correct mobile number was entered.
Ask the recipient to check their balance directly with their mobile carrier.
4. When the Top-Up Is Not Completed
If the carrier does not complete the top-up, the transaction may qualify for review and resolution according to the Shop360 Refund Policy.